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Out Of Hours Team Leader

Location: Taunton

Type: Permanent

Pay: Unknown

Sector: Customer Service, Sales and Retail

Reference: RB17271

Expiry: 19/12/2017

Consultant: Jodi Spencer-Freitas

Office: Bridgwater


Out Of Hours Team Leader – Taunton


£19,000k DOE

Do you have Previous Team Leading \ Management experience?

Have you got the ability to inspire, make positive decisions and perform well under pressure?

Do you possess Good customer service and negotiation skills?

We are currently recruiting an Out of hours Team Leader to join a brilliant company based in Taunton. Within this role it will be your responsibility to manage a busy team of Emergency Claims Handlers, whilst providing overall responsibility for the team’s performance. The employee shall need to motivate, coach and support the team in ensuring excellent customer service is delivered. Being confident to perform in the role, we are looking for someone that has the ability to inspire, make positive decisions and perform well under pressure.

The role consists of core hours 9am to 5.30pm on Saturday and Sunday and a rota of night shifts and on-call responsibility to be agreed.  The role is a combination of office and carrying out homeworker visits.

Core Competencies:

  • Previous Team Leading \ Management experience.
  • Good customer service and negotiation skills
  • Good motivational skills.
  • Ability to work to targets and deadlines
  • Good complaints skills
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
  • Ability to remain focused during high volume periods
  • Good communication skills (both written and oral)
  • Previous Insurance knowledge desirable but not essential.
  • General building knowledge advantageous but not essential

If you feel you fit the bill and would like to discuss this role in further detail, please contact Jodi Spencer-Freitas in branch today!

 The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you’ve not heard from us within 7 working days, unfortunately on this occasion your application has not been successful, but we will keep your details on file for future opportunities


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