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Night Shift Advisor

Location: Taunton

Type: Permanent

Pay: Unknown

Sector: Customer Service, Sales and Retail

Reference: RB17269

Expiry: 19/12/2017

Consultant: Jodi Spencer-Freitas

Office: Bridgwater

 

Night Shift Advisor – Taunton

Permanent

£18,000 + DOE

Are you looking for a role with working hours through the night?

Do you have a high level of Customer Service Experience?

Have you got brilliant communication skills? With a can do, team orientated attitude?

We are currently recruiting for a Night Shift Advisor to join a brilliant business based in Taunton. Within this role you will be responsible for answering inbound calls out side of office hours and assessing whether a contractor should be deployed or not. Working hours are on a 4 on 4 off basis.

Key Accountabilities:

  • Take inbound/make outgoing calls from third parties and ensure excellent customer service is provided.
  • Logging claims and actioning new instructions received in a timely way to ensure targets and service level agreements are met.
  • Taking care to ensure that all criteria are met before deploying emergency contractors.
  • Ensuring that costs are negotiated before deployment of contractors and the correct rates are used for the time of day etc.
  • Maintain a professional manner while liaising with clients, suppliers and customers.
  • Pursuing suppliers to ensure their compliance to company service level agreements.
  • Maintain a high level of confidentiality while dealing with data.
  • Progress and take control of your own personal development and training plan.
  • Ask for support from your line manager where necessary in order to be able to complete objectives.
  • Ensure the principles of Treating Customers Fairly (TCF) are adhered to at all times.

Qualifications and Experience:

  1. Candidates require GCSE’s or equivalent
  2. Previous high level Customer Service experience
  3. Previous Insurance industry experience (Household) is highly desirable but not essential

If you feel you fit the bill and would like to discuss this role in further detail, please contact Jodi Spencer-Freitas in branch today!

The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you’ve not heard from us within 7 working days, unfortunately on this occasion your application has not been successful, but we will keep your details on file for future opportunities

 

 

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