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Client Support

Location: Bridgwater

Type: Permanent

Pay: Unknown

Sector: Office, Administration, Secretarial & PA

Reference: RB19534

Expiry: 24/09/2018

Consultant: Jodi Spencer-Freitas

Office: Bridgwater

 

Do you have excellent communication and interpersonal skills?

Have you got previous strong Administration experience?

Do you have excellent telephone communication skills?

If this sounds like you please read on!

My client is seeking a Client Support individual to join their well-established office based in Bridgwater.

The ideal candidate will have strong administration experience along with excellent customer service and communication skills, be able to work on their own initiative and have excellent organisational and self-management skills.

Personal Specification

  • Ideally, possessing a good educational background with basic IT literacy and navigational skills.
  • Excellent communication and interpersonal skills.
  • Organisational and self-management skills.
  • Excellent telephone communication skills
  • Basic product knowledge
  • Flexible attitude, good team player with a sense of humour and a highly developed sense of personal initiative.

Role Specific Responsibilities  

  • Opening post as allocated
  • Respond to individual sales advisers and insurers mail, email and phone calls
  • Checking and issue renewal notices to clients and allocate on OrganiseIT
  • Maintain client database
  • Scanning all documents received and archive accordingly
  • Check and send out policy and administrative documentation
  • General Administration duties
  • Answering the telephone and managing queries, filtering to the appropriate personnel where necessary
  • Assist sales advisers with ad-hoc client queries

Other Responsibilities

  • Assist other colleagues during quiet periods of administration activities
  • Assist in maintaining the image, ethos and style of the Business.
  • To work with colleagues in such a way that every employee feels included and valued
  • Assist in maintaining the external relationships with insurance companies
  • Adherence to and complete awareness of the guidelines of the company staff handbook
  • Maintain own self-development and where possible, attend training arranged by the sales team and identify self-development needs.
  • Assist the management team to identify opportunities to maximise the overall performance and profits of the Businesses.
  • Responsibility for own and awareness of, Health and Safety requirements and reporting any issues to the Head of Individual Administration.
  • Any other duties as requested from time to time by the management team and/or General Management

The hours of work are Monday to Friday 9:00 – 17:00

If you feel you fit the bill and would like to discuss this role in further detail, please contact Jodi Spencer-Freitas on 01278 228 107 in branch today!

The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you’ve not heard from us within 7 working days, unfortunately on this occasion your application has not been successful.

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